I completely disagree with the previous review. I have been a regular at Ruby Room for over 1.5 years. They happen to carry great products and have given me great service. I have had one visit that was not the usual perfection. I took the time to give constructive feedback and the owner personally called me and was most receptive and gracious in effort to make things right. If you take a look at the details of this business it is quite obvious that they have spent an incredible amount of personal attention to make it special. This is not a corporate spa and it is certianly not a cookie cutter experience. The staffers here are real, accomodating and pay attention to your needs. I have received phone calls from my hairstylist and facialist to 'check in' and make sure my products were working. This is extremely rare these days. The only protocol here is quality.
Pros: staff, service, unique selection, quality, location
Cons: can be difficult to park on the weekends
more