I have gone to Le Pli a few times and had no problem. I always had the same waxing done and was always charged the same price. This last time I was there, I asked a girl to take care of a small, easy, extra patch, which ended up costing me an extra $40. I thought it was outrageous and questioned this arbitrary charge. Both the receptionist and the waxer started giving me a breakdown that did not make sense. Apparently they didn't charge me the extra $40 for the patch, but had raised the rate to what i usually get done there by $20. When i asked why my basic service was raised, they started giving me illogical and unreasonable explanations. To help argue my point (which they were completely evading) I took the rate card off the counter and showed them that the rates they were charging me was way above what the rate card had even shown. The receptionist proceeded to tell me that that rate list was 5 years old (which seemed like a made up story because according to my rate two weeks before, the cards were pretty up to date). I pleaded with them to not charge me so much as i felt this was a total arbitrary price for something that was not worth the service. But all i got was the run around and a big attitude. DO NOT GO HERE. THEY ARE RUDE AND COMPLETLEY UNPROFFESSIONAL. THIS IS NOT THE WAY TO TREAT REGULAR CUSTOMERS.
more