Disappointing food, service and attitude of the management. I've been to Thai restaurants all over the country and this was one of the poorest displays of Thai food I've come across. Maybe this was an isolated incedents but the attitude of the manager/owners is representative of the restaurant as a whole. My only recourse is to not return and write this review.
A few details...
My wife called to discuss our take out order and the manager was indifferent, rude and somewhat deceptive. I picked up a take out order and paid the bill. When I got home my wife wondered why the bill didn't match the price she expected. It turns out the prices on the restaurants website were outdated and the prices had gone up.
The funny thing was that my wife asked what the price was for the duck at the beginning of the call and the lady quoted $10.50. When my wife asked why we were charged a different price the manager said it was because the web prices were old and the price had gone up. So, what is the price of the duck? The duck is $12.99, said the manager. Strange.
Furthermore, Pad Thai should be a standard an any Amercian Thai restaurant - especially in a downtown suburb like Naperville. Perhaps it was a bad night for the cook - or maybe he called in sick. Whatever the case - the worse Pad Thai ever recorded by my palette. The problem - no sauce and dry noodles. How can you make Pad Thai with no Pad Thai sauce?
When my wife commented about the Pad Thai that manager abruptly said, "Just bring the food back and we'll give you your money back."
Most restaurants would try to do whatever they could to TAKE CARE OF THE CUSTOMER. Not this place. They clearly could care less about my experience at the restaurant.
So, if you're looking for a watered-down Thai spot, this is the place for you. If you want quality Thai food keep looking.
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