I too used to love this place. They used to be so friendly! Now the customer service, whether when eating in or having food delivered, is horrendous. Calling it simple arrogance would be excusing it. Two nights ago I had my final straw, if you will, as once again the owner (the woman who takes orders over the phone, who I hope is the owner based on her attitude), had no patience to even take the order. I was hung up on once final info was exchanged. And when I called to tell her that something was missing from my order, she had no interest in apologizing, let alone correcting the error. The last time we ordered in from them she literally got into an argument with my girlfriend, who had simply pointed out that her salad had none of the things she had asked for and all of the things she had asked to be kept out. No apology, no desire to solve the problem, a rude comment, then she hangs up on my girlfriend. Having been in the restaurant as well, we?ve seen the same personality problem and have experienced the other facets of the (lack of) customer service hinted at in other reviews. Despite our boycott, I tried again two nights ago after a year of staying away, and I was punished for it. As for the food, I simply don't understand what happened to the quality that they used to have. The pizza is okay, but the lack of flavor and originality in everything else astounds me. I?m sorry, but these are basic Italian dishes: it?s not that hard to get them right or even make them special. There is no marsala in the chicken marsala, which, like all the chicken dishes, is incredibly dry. I blame myself for this week's mistake, but it won't be repeated. After a cooling off period to make sure that I'm not just writing this to ?get back at them?, I've decided that posting my experiences just might help one person have a nice evening because they avoided this restaurant.
Pros: It's close by (to me, anyways)
Cons: Bad service, bad food
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