Do not ever rent from these people. Ever.
Scenario 1: I go in to sign a lease. Do you have a co-signor? Umm, no. I realize you manage a bunch of college student apartments, but I'm 25 and most of my neighbors are older; none of us have or need co-signors. Great, why don't you go ahead and get a co-signor. What credit score do I need not to have a co-signor, because we can send for a credit report right now. Well, you just moved to town. And so on . . .
Scenario 2: A neighbor's plumbing floods my place. I call and manage to get a receptionist. I hold for maybe 10 minutes and call back. Receptionist puts me through to voicemail. I call again and yell until I'm connected with a live person who is not the receptionist. A day and a half later, they come out. And remove the padding from my half of my carpet, while not actually replacing the carpet or the padding. My apartment is now half padded; further calls yield no results.
Scenario 3: Baby raccoons fall through my bathroom ceiling and lie motionless in my bathtub. It happened. Surely there's an emergency (24 hour) number for this kind of situation? No. Well, maybe I can leave a voicemail? Full boxes all the way around. So I send a complaint e-mail. Long story short-- the raccoons vanish from the building a year later when a different property management company takes over. I got rid of the mess on my own.
I have no clue how these people are still in business, but I will never have anything to do with them again. And neither should you.
Pros: the agents have cool whips rolling on some slammin' dubs
Cons: impossible to reach, disinterested and incompetent staff
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