This was my second time using this agency. The first time was an ok experience. The agent did not communicate as well as I would have thought. The group I traveled with on this first trip all had complaints. Paperwork, special requests, simple information and numerous phone calls were ignored. You ask why the second time then? Well, personally we didn't have many issues the first trip so I thought if I was the planner for a personal family vacation, maybe I can handle all the confusion with people's wants and needs. Besides we got a great deal through our employer. What could go wrong?? Trying to arrange a trip for 30 people is a little hectic. Trying to get a hold of your ""agent"" is a nightmare when they don't return emails or calls in a timely manner. This company passed the buck at every chance they got. We just all prayed that the trip would go smooth. No,this isnt a life or death situation but it's all about trust. My group looked up to me for unanswered questions. I was so embarrased. I tried to do what I could which at times was just wait for no answers. Several months after the trip we were trying to finalize a few issues. The manager passed the info to an assistant then another assistant, finally 3 months after the trip they sent us our money to shut us up. No phone call, no email...nothing. Needless to say, I would NEVER recommend this particular company to anyone. My experience was horrible. The neglect factor was simply disrespectful. Never ever again.
Pros: We didn't have to see the agent at all
Cons: Horrible Customer Service
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