Having been to Brazilian churrascarias in Orlando, Dallas, and Atlanta, I bragged to my brother about what a great experience they are. I convinced him and his wife to join us and try Fogo e Brasa. What a mistake. The meat was tough and dry. We had to ask many times just to get minimal service. We got to the point of waving our arms wildly and almost yelling ""Excuse me Sir?"" to try to get the servers' attention only to be ignored. After an hour of this, I finally asked to speak to a manager. The person who came over refused to do anything to adjust our check so we could just leave since we weren't going to get fed. Then he called another person over (again, claiming to be the manager). He too refused to discount our check for the lack of food. Finally, I said I would not pay full price if I couldn't get fed and they called the police. Unfortunately, the police said the law here states if they serve you anything at all, they are allowed to charge you full price and don't have to serve you any more. Finally, the real manager came out and spoke to the police officer. He admitted his help was unresponsive because they did not understand English and nobody had understood our complaints. He also said the owner doesn't give discounts no matter how bad the food or service. We should have known, going into a restaurant like this that was almost empty on a Friday night, there must have been a reason there were so few customers. This was $178.00 disaster that left a very bad taste in my mouth for both the restaurant and the town that makes such laws to protect them from having to serve what you pay for. SAVE YOUR MONEY AND YOUR DIGNITY. GO SOMEWHERE ELSE.
Pros: Plenty of parking and readily available seating, even on a Friday night
Cons: Food, Service, Value, Ethics
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