I was such a fanatic of this salon. I went to the one on Lamar, and then I found the JR Salon closer to my house on Burnet, and I transferred there. It WAS great and cheaper! It was on my visit to the Burnet salon that I realized the Lamar salon NEVER offered me the complimentary scalp massage or makeup touch. BUT after 2 visits, I experienced awful service. I was out of the country and needed to cancel my appointment so I did it online via e-mail since I didn't have access to call from a phone. I NEVER received a response back. When I got back home, I received a letter stating that I had missed my appointment and wasn't charged, but I would be on the next visit. I had contacted them to resolve this so that the next time if I accidentally missed my appointment, I wouldn't be charged. At this time, the salon on Burnet was closed due to weather, and they told me they would find the e-mail and get back to me. I NEVER received a response back. Once again, I called a few days later to end this problem, and I received a message stating that I should have canceled by phone, and if I did do that, they were sorry for the problem. What is the purpose of an e-mail????? I then e-mailed the Lamar salon and received an automatic response of ""thanks for the ..."" I got over it and was hesitant to rebook, but when I did, I received a call a few days later to inform me that the appointment I booked needed to be moved and changed to another stylist because my stylist was busy with another client. I was fed up and tired with the run around. I then e-mailed a final statement to JR stating that I had a series of upsets and was fed up with the non-responsiveness of their salon and that I was giving up their salon and would not recommend it to anyone else. FINALLY, I received a personal e-mail; it was a little too late.
Pros: Burnet JR is reasonable and both salons don't accept tips
Cons: HORRENDOUS CUSTOMER SERVICE