I waited for TWO HOURS for my appointment. That is, I waited for an two hours in their waiting area before anyone even talked to me after I checked in for my appointment, and I was RIGHT on time.
When I was finally taken, there was no mention of the HUGE delay and no apology. I felt super shafted. What really gets me is that while I was waiting there, twiddling my thumbs, the stylist my appointment was with (Lisa, the female owner) didn't seem to be doing anything. She kept walking out of the room and coming back, she wasn't with a client, and there were about five other people standing around who could have at least gotten me started.
The whole thing took 5 hours! For a simple haircut. Insane. My boyfriend who was supposed to pick me up was MAD! It ruined our plans for the whole day.
The cut was good, not amazing. And I ended up getting talked into an additional $80 of Bumble and Bumble product.
Anyway, I am not going back. No matter how cool and trendy the atmosphere is and how cute their dog is, I want to be treated nicely by my stylists and I just can't afford the HUGE time sink. Sorry guys.
Pros: Great atmosphere, ambience
Cons: Unprofessional attitude and behavior, huge delays, don't give you the cut you want
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