I've been a regular client to Zake for a couple years. I've always enjoyed the sushi, but the service keeps getting worse that I will no longer eat there. The last time I went, people that ordered hibachi meals were done eating before the people that ordered sushi even received their food. By the way it wasn't even a busy evening. We had to request water at least four times before it was ever received. The worst comes last....
We received our check and since we had more than 8 people, our gratuity was included. I asked the waitress to take all the cash I gave her and put the difference on a credit card. When receiving it back I noticed that the gratuity that was already added was placed in my original total and another amount for the gratuity was added AGAIN!! She was trying to earn a $70 tip! I spoke with the manager and he fixed it, but never even apologized for such a huge error.
Pros: Good Sushi
Cons: Horrible Service
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