I went to Pump it Up on President's Day with my 3 girls ages 2,3,10. I knew my oldest daughter wouldn't be able to use the equipment but she was Ok with just standing with me and watching her sisters. (It's only for ages 6 and under on that day/time) I was actually happy to have the extra set of hands to help with the little ones as I'm pregnant and chasing 2 little ones around it not ideal.\r
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When I got there I paid for the younger two and then waited for them to start the ""instructional video"" that they make everyone watch before going in. \r
This young employee came over to me and pointed to my oldest daughter and asked if she was with me. I advised her that she was. Then I was told she could not go in the jumping room. \r
I told the girl that I knew she couldn't go on the equipment and she'd just stand with me. The girl told me that she couldn't even go back there and watch and had to wait out in the lobby. \r
Well for those that have never been to Pump It Up, you can not see the lobby from the party room. I am not leaving my 10 year old daughter in a lobby when I can't see her. If she was old enough to stay alone, then I would have kept her at home and most certainly was not leaving her in alone in a public place. \r
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The girl, who identified herself as the manager would not budge. She wanted me to leave my daughter alone in the lobby or to leave. I chose to leave and went to the Playroom instead. \r
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If I had gone to Pump It Up with my husband they would have allowed us both to go back and watch the kids jump, but for some reason an older sibling is not allowed to watch. I find this to be ridiculous.\r
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Also, they tried to charge my friend for her 8 month old son to go in. They said they have a 35 person limit and have to charge for all kids whether they jump or not. This franchise is definitely more focused on making a dollar than pleasing their customers.
Cons: Only focused on making a dollar, not pleasing customers.
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