It was Superbowl Sunday '07 and I had no interest in watching the game because my friends all decided to back out (after all, no Eagles). The past several months for me had been very disappointing and emotional times, so on this night I was looking for some fresh, new place to eat and possibly meet different people. As it turned out, I couldn't get away from the game because it was playing on their tv. The staff had a pool going. Most of them were gathered around the tube above the bar and I was seated nearby. Well I was one of few customers at the time and everything was fine- commendable service, decent food, friendly atmosphere. They were socializing and laughing it up, which is normal. I do it myself at work every chance I get. But then they started to talk trash about customers in general. What kind of disrespectful treatment is that? And then one waitress just had to keep it going, saying of me, ""This kid's probably thinking 'Oh I'm never coming back here again' "" I was sitting right there so what could I possibly say? First of all I'm not a kid- so to label me such was age discrimination. Even 'this guy' would have been a little better. So here's this jolly clique of diner employees I never met before and I'm being talked about in the third person. Whatever happened to professionalism? Now of course, every normal business must have a little trash-talk sometimes, but it's supposed to be done elsewhere- in the kitchen, after the customer leaves, etc. Anybody in the restaurant/diner business knows this. I wonder whether or not they were all sober, or perhaps if common courtesy is just not in their (collective) vocabulary. Either way, that's the kind of lack of hospitality that could hurt any business. I was uncomfortable and didn't know how to respond, so I paid and left without another word. Like I said, the food was great. It was their negative attitudes that put a bitter taste in my mouth. So as it turned out- that waitress was absolutely right on!
Pros: Good food, prompt service
Cons: Staff had negative attitudes towards customers
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