I've read many reviews about the bad service in this place and I honestly have to say I don't get it. I have had at least average if not above average service every time I've been here (there was one time when I was waiting for take out and the manager asked me to try a new wine he was thinking about adding to the list because he wanted my opinion). I think the staff is warm and friendly, and you are simply not going to get better Italian food at this price point without traveling to Italy. I'm sorry some people had a bad experience here - it can get VERY busy and they don't take reservations, so I can see that misunderstandings will occur, but bad, rude service? I find that really hard to believe. If I have anything bad to say about Max, it's that I wish the menu wasn't so limited. I have been going there since they opened and have yet to be there on a day when they had brasciole as a special.
Pros: Great food, warm staff
Cons: Can be loud and overcrowded, limited menu
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