I definitely do NOT understand the appeal of this place. Instead of being quaint, the decor just seems shabby. The last time I went (and I do mean the LAST TIME) it was not busy and there were tons of wait staff and bus boys walking around and visiting with one another. After waiting 10 minutes for someone to come to our table, I approached the nearest one and politely requested he send a waitress our way. He agreed, but 10 more minutes passed and wait staff walked to and fro, looking at us and ignoring the fact we had not been helped! It was very odd, not what you expect when visiting a place where they are supposed to serve you and take your money as a result. My husband and I finally got up to leave, and we stopped by the cash register on the way out where the shift manager was standing and (politely) stated we were leaving because we had been waiting 20 minutes for any kind of acknowledgement. His response was to blink and say blankly, ""I am sorry about that."" Agh - don't be sorry - DO something! Also, the food is very overpriced, and although the shakes are good, the burgers simply aren't worth the ""best of"" title. That night we ended up at Lion's Tap, and a person is never sorry to have gone there for a burger.
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