We went to Boccaccio's for the first time last night. What a miserable experience! We had a reservation for 8:30. When we arrived we were told that they were ""running behind"". We were ok at that point...we went to the bar to wait (which was crowded with smokers, by the way). Slowly the bar started thinning out as people were seated. Finally, after over an hour, we were seated...in a dining room with at least 5 empty tables. OK, whatever, we were hungry. We ordered an expensive bottle of wine and listened to our waiter rattle off the specials while looking around the room. We felt rushed, which considering the wait seemed very unfair. The food was mediocre and overpriced. What a disappointment! But the worst moment came at the end. My husband asked to speak to the manager about our wait. ""Dino"" came over to our table and basically called us liars - he denied that we waited over an hour and then incredibly said that the dining room was full when we were seated. He kept arguing with us even after we said ok, forget about it. It was the worst case of ""customer service"" I have ever been subjected to in a restaurant. Of course I'm sure that the regulars who sat next to us might disagree - we witnessed them getting special courses. It was one of the most expensive meals we've had in quite a while and by far the worst. Stay away!!!
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