Michael Downey is a genius, the one to go to when no one else has a clue. You have to have the intestinal fortitude of a Marine though to survive the endless waiting and downright evil office staff.
Pros: Downey is warm, easy to talk to and is able to explain things in plain english.
Cons: He cancels appointments frequently at the last minute, 15 minute visits take hours of waiting, nasty office staff, nightmare parking.
more