We tried to book a table the week of our birthday party for 20 people. Called on Tuesday and sent an email. No response. Understandable, the General Manager who books the tables could be really busy. Then called again on Wednesday, no answer and no call back. Finally on Thursday the General Manager calls back and tells me the table is this and that...at that point the party is two days away. The General Manager was quick and didn't explain a thing. We booked the table, then within the hour for other reasons decided to cancel the table. The General Manager was not very helpful when we called back to cancel. Then we called back because we never heard back from her and she said she would call us back. A day later no call back. She never mentioned there was a cancellation policy when we booked the table. If it is a busy, great club there should be no cancellation policy because there would be others that want the table on the main dance floor with the main bar...I could understand if I was cancelling the day of the party, but not two days before the same day I booked it. I have been going to Uropa for years and have had a good time, we felt it was a special occasion and that a table would be nice for our large group because it gets so crowded...we will never go there again if this is how they treat their guests. She was rude when my husband tried to call her and we want to have a nice evening and if the General Manager isn't very good with the guests we can't imagine how the other staff will be. We will stick to our other places close to everything and closer to home...besides this place is far away from anything good anyway.
Cons: Terrible customer service
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