A total nightmare. There is no reason anyone should use this place, ever. \r
\r
I walked in off the street and decided to give it a try because it was conveniently located and (allegedly) offered environmentally-friendly dry cleaning. One by one, I placed my items on the counter and asked for price quotes. The prices I was quoted were astronomical, but I was in a hurry and willing to pay a little more for eco-friendly services. When I came to pick up my clothes, I was overbilled (even above the ridiculous prices I'd been quoted before) by more than a third (to the tune of $30). When I brought this to the attention of the manager (""Mark""), he said he'd ""think about it"" and let me know what he decided when I returned -- because I had to come back to pick up clothes that they had not cleaned that still had stains on them. When I came back again, he claimed it would be fixed, but that he had to get some kind of authorization before he could credit my card. He assured me he'd call, even giving me a specific time (Monday, at 11). He never called. I called several more times to follow up. Several times, I was lied to and could hear people in the background telling the person who answered the phone to tell me the manager wasn't there. Once, an employee who picked up the phone tried to suggest they might give me the money they'd stolen as store credit. After several more calls, it was clear that it wasn't an isolated incident, but a standard practice -- whomever I spoke with, I got the same runaround. \r
\r
These people are not only liars and thieves--they are shameless about it. If this is how they treat a potential new customer, I can't understand how they stay in business -- they shouldn't. They give new meaning to the phrase ""being taken to the cleaner.""
Cons: Overcharged, refused to return money. Clothes were poorly cleaned. Dishonest.
more