My apologies to the Helios fan base, but my recent trip to the coffee, wine, and snack shack at 413 Glenwood was extremely disappointing. I wanted Helios to be great, but 25 minutes after arriving our order had to been changed 3 times due to the lack of supplies and the misinformed staff, the triple mocha the Barrista made for me found its way into the hands of a regular who had ordered AFTER me, and after the manager got involved and my drink was remade I was inspired to give completely because the Barrista insisted he'd made my 20oz. mocha and it was waiting for me on the bar. There was a 16oz. mocha there and I actually had to hold it up to a 20oz. cup to prove that it was not the drink I had ordered. This review system asks for stars and I'm pretty sure that you have to accomplish something positive to get a gold star, like finishing your homework, getting an ""A"" on a test, but Helios, you DO NOT GET A GOLD STAR, NOT EVEN A SINGLE. The manager made a strange attempt at salvaging the situation by placing a coupon in front of us. It stated that IF I came back I could buy a drink and get a free drink of equal or lesser value. Well, I'm still waiting on my Triple Mocha!
Pros: If you are a regular you will know what to expect when they run out of things
Cons: If you are a first time customer the manager will attempt to alienate you
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