I was at Umbria on Friday December 7th, 2007.The food at this place is absolutely fabulous. I have had other ample opportunities to visit this restaurant in the past and the Proprietor Guilio V Tempesta has been nothing short of a Custmer Service Ambassador and Gentleman.His staff, including himself have a superior knowledge of customer service! Unfortunately on this particular evening, during this festive holiday season Grinches feel that they can say and do anything to ruin other peoples experiences.On this particular evening I was mortified to witness a customer go off on Guilio for no apparent reason. This rude man was using the most vile language towards Guilio, who shows nothing but respect towards his patrons. I could not believe my ears or eyes. I wish that I had been brave enough to stand up to this rude man and tell him none of the other patrons want to hear or witness his BAD BEHAVIOR and naughty mouth! I was actually on my cell phone getting ready to call the police because this rude man was a raving lunatic, when people like that have anger issues that they can't control, you never know what will happen. I feel sorry for anyone else who witnessed this customer's raging because the majority of customers visiting this restaurant on a regular basis and some not so regular have more class than this man did. I would plead to you that if you witnessed this event, please do not let it ruin your Holiday Season or your opinions about this restaurant and its proprietor! I truly hope that he will never show his face at this establishment again and he should truly be ASHAMED of himself and his behavior. How does he justify his nasty self? Someone needs to tell him his behaviour is extremely inappropriate!! I hope the owner, wait staff, employees and their families of Umbria all have a Wonderful, Happy, Healthy Prosperous Holiday Season and New Year, and DON""T let the GRINCHES of the world get you down!! Here is to many more wonderful years of business!!
Pros: The entire experince evry time, the most excellent!!
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