The exact same thing that happened to the previous reviewer just happened to me! For 2 weeks they asked me to send various files, then send the file in black and white, then PDF etc. in order to put a simple drawing of a star on a glass award. I followed up each day and reminded them of the VERY important reward ceremony when I needed it. I left messages each time to call me with any questions or problems. Today is the day I was to pick up the award. I left messages that I was coming to get it. No one called me saying it wasn't done.
Pros: none...they are far more expensive than the competitors I had to go to when they didn't do my order as promised
Cons: unless you have a large order, they apparently will tell you the day you go to pick it up that they decided not to do it.
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