I sent my Pioneer disc changer to Blue Chip Electronics for repair (under warranty) because I only had the changer for 1 month before it messed up. I called Pioneer and they told me they would pay for repair and return shipping. After calling Blue Chip Electronics and describing the problem I asked about how long it should take to get my cd changer looked and and sent back. They told me it would be about 2 weeks if Pioneer was prompt (and they always were) with parts if any parts were needed. I sent my disc changer to Blue Chip via UPS ($18.10) in mid November, well before the Thanksgiving holiday. I was told in early December (10th or 11th) that my cd changer was simply off track or something to that effect , it was simple to repair, no parts needed and it would be maild out the next day. A week later I called to get a tracking number and was told that Pioneer would not pay for shipping. I gave the lady a charge card number to use for shipping as I was just tired of waiting (she told me they would fed ex it to me at a $20.00 charge to my card). Yesterday (12-27-07) I called to get a tracking number because I was worried that the changer was lost. I was told that the changer was finished but not sent out yet because Pioneer had not approved the payment for shipping but after getting confirmation I would be called back. I told the lady that I had given her a charge card number to pay for shipping and was assured that it would be shipped 12-28-07. It is now December 28, 2007. I called again to see if the unit had been shipped., I was told that the unit was finished but not shipped yet because Pioneer had not approved payment for shipping. After gonig through this whole mess one more time I was again assured that the unit would be shipped to me on Monday, 12-31-2007. I'd give odds that they are closed Monday for New Years Eve.
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