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Substandard Customer Service - Review by citysearch c | Timpano Chophouse & Martini Bar - Houston

Timpano Chophouse & Martini Bar - Houston

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Substandard Customer Service 12/14/2007

Aside from the great company that evening, I had a horrible dining experience. The atmosphere was delightful, food was average, however the customer service was horrific. I'm still not too sure WHO our waiter was but the one who came to our table the most frequently was quiet aggressive. He kept pushing appetizers on us after we told him we were not interested and then pushed desserts on us. When we received our bill he over charged us, probably trying to pocket the cash & overcharging the credit cards. After looking at the itemized bill we noticed he charged us double the deserts. It took the manager at least 20 min to come to our table (our group and another table were the only ones in the restaurant) and when he finally did he came by and basically said he would accomodate us by re-running our credit cards. We were outraged that this is the only manner in which they would rectify our bad experience. I would NOT recommend this restaurant to anyone who expects to be treated with respect and to feel as a valued customer. more
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