Much to my disappointment, my regular day spa did not have any open availability on my birthday. Desperately wanting to treat myself to a day of relaxation, I ventured onto citysearch as the critics have never steered me wrong. I was pleased to come across Feline?s profile with promises of friendly staff and awarding winning services. Driving from the boroughs, I did not anticipate the heavy holiday traffic and found myself running late. I contacted Feline to inform them of my delay and the receptionist appeared to be okay. Apparently she wasn?t okay as I received a cold and uninviting ?welcome? as I entered and was quickly rushed into the locker room. Hastily undressing, the modest accommodations were the least of my concern as I was ?greeted? with the same unimpressive professionalism from the masseuse. The service went from bad to worse when the masseuse decided to hold conversation for a majority of the massage. I found it disturbing and completely unrelaxing. I was thoroughly annoyed when I was charged for the entire massage, despite only receiving half of the session. While I understand my tardiness contributed to the delay, I would have been more understanding had the receptionist used a sense of tact and decorum and showed some sign that she had an idea of what the term ?customer service? actually meant. She did not even wait for me to leave a tip as she quickly dismissed herself before I could even put the pen down. The only comfort I experienced in this establishment was the friendly gal who did my facial. She was very sweet and accommodating and if weren?t for the poor treatment I received before AND after the services, I would have considered returning to Feline for the Microderm services strictly on her recommendation. Always a faithful reader on citysearch, I have never written a review until now. I will gladly wait several months for my regular spa (or any spa for that matter) before stepping foot in Feline ever again.
Pros: Facial with a smile
Cons: Lack of customer service
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