I visited this spa over the holidays as a result of all the positive reviews on Citysearch and it was the worst spa experience I've ever had. The Women?s locker room had dirty robes and flip flops piled in front of the sauna. The woman told us to change and abruptly left the room, never once communicating to us where the clean robes and flip flops were and where to go when we were changed. We expected to be shown to a relaxation room of some sort which is standard for every spa that we?ve visited in NYC, but instead, we were directed to sit down in the front lobby next to the main door of the spa that opens out into the street. The lobby was freezing because the door was constantly being opened and closed and we waited for a solid 15 minutes before anyone even approached us to let us know when are services would begin. The facial was the worst I have ever received. The facialist left the room four times during my service, didn?t ask me for a history of my skin and never once told me what she was doing or why. From the start I told the woman that I had very sensitive skin, yet during the extraction process of the facial, she applied a great deal of force to my cheek and nose area that left me with broken capillaries, bruising and two large blisters on my face. The massage I received was nothing special. The massage therapist never asked which type of massage I wanted, where I would like him to concentrate or how the pressure was during the massage. The room was freezing and toward the end of the massage, he got paraffin in my hair which was difficult to remove once I was home. When we went to check out, the woman at the counter tried to charge me extra for the Oxyblast during the facial, though it was listed as a part of the spa package. Overall, my experience was horrible. The communication by the staff members was terrible and the services are not tailored to your needs. Citysearch has never steered me wrong before, but this time, it was a gigantic miss.
Cons: Poor customer service and communication
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