My wife's car quit on the side of the road on a snowy evening. She called for a tow and Roskopf's suggested calling the sheriff to see if it had to be towed that night or if it was ok where it sat. Great idea we thought. Well, we called the sheriff and upon investigating they said it indeed need to be towed. The sheriff called our normal mechanic who did not answer so they called Roskopf's to tow it. We asked that it be towed to our mechanic but we were told that Roskopf's where only towing to their facility. OK, if that was the case we felt there wasn't much we could do. We stopped by the next morning to pay for the tow and make arrangements to tow it to our mechanic. We were told that it was a $65 service call that night plus a $35 after hours charge p;us mileage - that was fine sounded very much in line with the service provided. But then came the kickers. There was a $50 "storage" fee and another $65 towing fee for the tow to our mechanic (plus the mileage which was expected). Our vehicle sat on their flat bed all night and they never had to do a thing with it except drive the flatbed over to our mechanic and drop it off! All of which would have been avoided if they had taken it there in the first place the night before. And they do towing for this garage on a fairly regular basis anyway, so it wasn't like it was someone they didn't know.
When I called to discuss my concerns over the billing, I received a conflicting story. At one point the guy told me they weren't doing any "private" towing that night so they would not tow it to our mechanic, but later he told me that they were never told about towing it any where else. (At this point it was the sheriff department talking to them, not us.) The gentleman I was discussing this with offered nothing to me but did try to relate it to his problems getting in to see his dentist - I don't care about your dental problems!
I hope to not need a tow anytime soon, but if I do I will try to avoid using them again
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