My husband loves it, too, because it makes shopping for birthdays or Christmas gifts easy ~ all I ever ask for is a gift cert here! I have also been to Finishing Touch and Sensorielle in Boulder and Essentials is by far the best. (Sensorielle is in second place with Finishing Touch FAR behind. I haven't been to the St. Julien as the prices are sky high.) I haven't found a spa in Boulder that provides a locker room, sauna, steam room and lounge like the one here. I go early and relax on the lounge chairs then enjoy the steam room after. All my massages have be outstanding, and I am picky about my massages. I would agree that sometimes the costumer services leaves a bit to be desired, but I have found the same snotty attitude at the other spas (actually, even more so). I received another gift cert for Christmas this year, and can't wait to use it.
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