I've recently started going to Pierre & Carlo for waxing and manicures. Once I see the individual technicians, the finished product is great and they are always extremely pleasant and thorough.
However, even though they are wonderful, I would never be able to recommend this salon to someone. I am continually astounded by the lack of service from the front desk. Just calling to book an appointment is a chore, with constantly being put on hold, transferred from one person to another, and not knowing the answers to basic questions, like how long a treatment will last.
Of the last three times I was in the salon I waited for more than 30 minutes twice, while the other time I only waited 15.
I have found the front desk to be nothing short of snotty, gossiping about staff members while I'm standing there waiting to pay, charging for the wrong service, talking on a cell phone while I was paying my bil and being annoyed by stupid questions like "which copy is mine?" Every question is met with a sigh and a comment bordering on a retort.
The salon fixtures and spa area are dated, and you certainly do feel like you are in the basement of a building and that someone ran to a fabric store to try to dress things up a bit.
I am more than happy to pay for quality services, but I want all around quality.
Pros: Individual technicians are great!
Cons: Front desk staff
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