The other night I carried my 11 month old shih-tzu puppy to this clinic because her eye was coming out of the socket. She got sick just before we arrived at the clinic. I live about 30 to 45 minutes away so I think she was just car sick. My 3 year son was scheduled to have surgery the following morning. I told them this and that I would not be able to pick her up if it was after 5 am. She said they would put her to sleep while they did the surgery. My daughter was with me & th0e vet said,""Worst case scenerio she would ave to remove her eye completely"". 30 to 45 minutes after we left the vet they called & said, ""We hate to tell you this but we lost Lacey after the surgery was done."" She said she did CPR & couldn't get her back. I paid them almost 700.00. I gave them 271.00 in cash & charged 400.00 to my debt card. They told me that I could come back & pick up the cash that I gave them that night. I told them again that I couldn't do that because it was 12:00 am & my son had to be at the hospital at 6:00 am. I told them I would call them back later to schedule the pick up this money. She said that was fine. On Friday night the day after my son's surgery we called them back to find out how to get this money back. No returned the call. 2 hours later we called back & was told by the lady answering the phone would have to contact the director of the clinic to find out how much money they would give us back. Saturday morning she finally called & went down on the price by 110.00 giving me back 161.00. I asked her why the price had dropped & she said she was just being nice & that was the only reason why she was giving us the 271.00. I guess she decided not to be nice anymore. We at this time have refused the money. She said she didn't want the owners (vets) to find out about this so that is why she was only offering the 161.00. If anyone knows any of the vets & where they are post a response since the director doesn't return our calls.
Pros: The place looked clean!!
Cons: Everything but the cleanliness!!!
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