I made my first trip to Napa Valley Grill on 11/3/07. Probably about noon or 12:30. There were six of us in the group. We waited forever to even get water. When the waiter finally got to us to take our drink order, five ordered soda or tea and one ordered beer. We ordered food at the same time. It took, literally, 15 minutes to get drinks. While we were waiting for drinks, three other tables were seated near us: groups of two, three and five. About the same time we got our drinks, the group of three got their food; then the table of two. The table of five still hadn?t gotten their drinks. We asked a manager what the deal was and she stopped just short of yelling at me telling me that we were a group of six and it depended on what we ordered and she?d check on our order. If she had given me a chance I would have pointed out that the most complicated thing on our order was a salmon sandwich and, oh-by-the-way, everything at the table of three were things we had also ordered. Sure enough, right after she storms off, here comes the food. Believe me, nothing impressive or custom-made about this food. Everything we ordered could have been made at Subway in about two minutes. OK, maybe not the crab cakes but these babies were definitely out of a box and couldn't have been the reason we waited 40 minutes for food. We had two cheeseburgers, both ordered medium well. One came out medium rare and ONE CAME OUT RAW! We asked the waiter to fix it and he did-by having them throw the same burger back on the grill and making it into shoe leather. I should get back to the other ?large? group of five that was seat right after us. They got their food about ten minutes after we did?which makes sense because they were seated about ten minutes after we were. This place is a complete joke. If you?re a group of five or more, have about three hours to waste, love to pay $12 for two crab cakes about the size of a half-dollar and get yelled at by the proprietor, then this is the place for you.
Pros: Probably OK for couples if you're into mediocre.
Cons: Service, managment.
more