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Reality Check - Review by citysearch c | Firenze

Firenze

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Reality Check 11/1/2007

I am owner of a restaurant and, I used to work as a server for many years. I have many years of experience in restaurant business and this is purely my opinion. \r I've read most of the reviews about restaurants and some people are being unreasonable and some can actually understand value of a restaurant as a money making business. If you order in a restaurant glass of water and two salads or pasta split, you can not expect ""red carpet"" treatment. Restaurateurs are in the food making business and if you are not making profit, it is hard to welcome you back with smile and open arms. They're pushing specials, because it cost a lot of money to get fish or steak, and profit is not as great as a price you're end up paying. If you want to experience a great treatment and good time in any restaurant, the best advise I can give you is SPEND MONEY! If you can't afford go out and eat, stay home!Neverthless,I do agree that service should be outstanding and you should feel welcome and have a great time. Although, you can't aspect servers do all the entertaining and you as a customer can't even answer to a simply question as ""how are you?"" I came across to many customers, that required what we call in food industry ?special treatment"", and ask you to modify their food and they ask you for something else every time you come to table, and that is difficult to do when you have 6 or 7 tables at the same time. And in the end they barely give you 15%tip, that is just hard to make a server smile when he see you next time. It is a hard business and I am not trying to make excuses but there is always two sides to every story. Some people expect to get a lot for almost nothing. Make a even trade when you come next time to a restaurant and I guarantee you, you will have a great time!\r Pros: Great Food+Great Service=Great Experience Cons: On busy night be prepare to wait more
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