To their credit, they reached me on my cell while I was commuting to work, 50 minutes after the scheduled appointment. They apologized for the confusion over the appointment and rescheduled, at my convenience, after hours. They showed up on time for the rescheduled appointment and were efficient in providing me with a very competitive estimate. I have not yet engaged them for an actual service, but their efforts to make good on the missed appointment were very impressive. On balance, they struck me as deserving of another chance. I will likely award them with the work based upon their recovery from the missed appointment and their pricing.
Pros: Very customer service oriented
Cons: Might need to improve administrative practices at the office.
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