A friend and I went for dinner and ordered the same thing - steak medium to medium rare. When the food came out hers was medium and mine was extra-well to shoe leather - black all the way to the center. I mentioned it to the very attentive waiter and he said he'd wondered about that when he was bringing it out. He took it back without further question. The replacement steak was medium well at best and the pommes frites were totally over cooked and cold - as if the chef had pulled them out of the bottom of the fryer from last night. I was not willing to be a repeat complainer, and no one asked how it was, so I ate the middle portion of the steak and the 4-5 fries that were closer to tan than brown.
Pros: attentive wait-staff
Cons: burned/over cooked food, rude management
more