I had been going to Garson ever since they opend up in late 80's. The food and service used to be great. However since the unfortunate death of Mr. Yadi, the service and food have taken a nose dive. I had eateh there a few times and I would get sick after but recovered fully. However, my last experience was the worst ever in my entire life! I had a gift certificate without an expiration date and serial number on it. The management was not taking it and coming up with several lies. First, a very rude and impolite lady without any knowledge of customer service (possibly the acting manager) said the certificate was too old- I told her there was no expiration date. Then, she said they are going trough bankruptcy and the "judge" and "lawyers" have told them not to take the certificates, I reminded her that as long as they are operating under the same business name, then they are obligated to take it. Then, she said- a few months a go a manager had stolen a bunch of these certificates and my certificate could be one of them. I explained that I don't care about their internal problems and it was very rude for her to tell me the certificate was stolen specially when the certificates had no serial number and she wasn't able to determine which ones were stolen if any! Eventually, after repeating to them about their obligation they took the certificate however she didn't bother to apoligise or give me the chane or add additional items to my order since my purchase was less than the certificate value.
This lady has total lack of customer service, bad attitude, ugly demeanor. I will not recommend going to this place. I have already told my friends who like my self had been a long time cutomer of Garson.
Pros: None
Cons: Customer Service
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