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Customer service, not so. - Review by citysearch c | Bacar

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Customer service, not so. 10/20/2007

carly07 Provided by Partner
A wonderful meal, until...having shared two delicious appetizers, did not leave enough room to complete our meal of halibut and rib eye steak. Prepared to have our remaining food packaged up, the waiter knocked my glass of ( $100 bottle ) of wine over, breaking the glass and wine pouring over the table. As a former waitress, this happens, I know. However, I never expected him to literally run from the table with less than an apology...other than offering a cup of club soda for my boyfriend's ruined jeans. Needless to say, the bill finally came after we had to flag this man down. The check did not reflect any difference, and we did not get our ( wine soaked) unfinished meal. Very disappointing. Mentioned this to the manager, who had the same sincerity as a used car salesman, "here is may card. please send me the dry cleaning bill". The food may be great, but the experience ruined it. more
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