I recently called the animal hospital in West Hartford on Oakwood Avenue to make an appointment for my Boston terrier's (Lola) spay. This is the ridiculous phone conversation I had.\r
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"Hi, my dog needs to be spayed."\r
"Has your dog been here before?"\r
"No, but I go to the branch in Glastonbury."\r
"Ok, what is your phone number?"\r
---I give her my number and she finds Lola's records in the computer.\r
"There is an opening for Friday morning."\r
"I'll take that. What is this going to cost?"\r
"Hold on a moment and I'll get that for you."\r
"Ok, thanks!"\r
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---I listen to muzak for 15 minutes? no exaggeration... didn't think it took 15 minutes to punch some numbers into a calculator? isn't this pretty standard information anyway?? I remain patient.\r
---A different woman's voice picks up the phone.\r
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"Hello, who are you holding for?"\r
"Not sure?she didn't give me her name. I'm trying to find out how much it's going to cost to have my dog spayed."\r
"Hm, ok. I'll help you."\r
"Great, t
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