I took my truck in for repair. Picked it up was told it was fixed. Mark Taylor was listed as the tech who did the repair. I got it home and was looking it over and discovered components loose, leaking and inproperly installed. I am mechanically inclined. The only reason I took the truck to Beaman, was the parts and labor were supposedly covered by a recall. (Of course, the recall did not cover all costs. ) I called the Service Dep. Manager who blew me off. I took the truck back to Beaman, confronted the tech about his shoddy work, and he got all defensive, because he knew he was busted, but ""Management "" did nothing to fix this problem. \r
Before this incident, I had purchased my last 3 vehicles at Beaman. NO MORE. \r
This is directly for Mr. Lee Beaman, president of Beaman Automotive.....\r
\r
Mr. Beaman, I hope you enjoy your $250 you got for this ""repair"". It has cost you thousands in profits from future purchases. Way to treat your customers!!! Also, another word of advice.... The service techs might get some work done properly if all of them were not up front sniffing on the female service reps. \r
GOODBYE FOREVER,\r
PREVIOUSLY LOYAL CUSTOMER WHO GOT SCREWED!!!!!!\r
Pros: Toyota is a quality product, but get it and the service elsewhere.
Cons: Poor repair work, worse customer service, service techs and reps not professional.
more