I think these people have gotten a bad rap recently. While a bit gruff and non-conversational, they were certainly polite and the work is amazing!! After being sent away from Houston Shoe Hospital with a recommendation for Shoe Savers, I took in a pair of Cole Haan boots (orig cost $450+) with a broken heel and badly worn soles. I was a bit worried when the ""master craftsman"" took out a shiny black plastic heel form to match to the original CH one. When I picked up my boots two weeks later he had replicated the ""stacked"" look and texture of the original heels; I wouldn't be surprised if he ordered in originals these looked so good!. In addition, the worn sole was replaced with a leather half sole instead of the typical black plastic ones you get everywhere else.
Pros: Exceptional quality work!
Cons: Payment terms-only cash or check
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