My 2000 Toyota 4-runner was in a bad accident on 5/11/07. The driver struck the rear quarter panel on the passenger side doing about 45 mph. The damage was substantial but my insurance company decided it could be fixed. I took it to TAS because it was close to home and my husband's work. I also took it to TAS because my husband had his beloved 56 T-bird in their paintshop. I looked online at the reviews of TAS but stupidly assumed that because they had my husbands precious collectible car, they would also do justice to the 4-runner. I was very wrong. TAS also concurred with the insurance company...they stated they could fix it to it's original state. They kept my 4-runner for nearly 2 months. During that time, they had to straighten the frame which was shifted significantly to the left, weld the break in the frame at the rear tire/passenger side, replace the rear window, rear bumper and various other details. Toward the end, I had to apply some pressure because I wanted my car back. When I was told it was done...I discovered they replaced the prevously tinted rear window with a non-tinted one. They didn't vacuum the broken glass out of the hatchback door. The frame wouldn't stay in place...and they had to keep it extra to straighten it again. They said they also found a problem with the steering that needed replacing and to this day the steering grinds. Oh yes, and the steering isn't aligned. The steering wheel is 3"" to the right. I took it to another body shop for a 2nd opinion. I was told the car should have been totaled. To this day the car is NOT aligned. The frame has drifted back to the left, and is way way out of whack. TAS said to bring it in again, but they don't keep work friendly hours, which means I would lose pay and time from work taking my car back in for them to ""fix again"". Don't take your damaged car to TAS. I can't stress that enough.
Pros: they were friendly - customer service seemed fine
Cons: They didn't fix my car.
more