I had the worst experience with this company. The salesman INSISTED on coming to do an estimate on his ""day off"". Then, when I requested to put a hold on my order (BEFORE he ordered the parts) so that I could get a few other estimates, he stuttered and stammered and was obviously very unhappy. They tried to cash my check anyway (luckily I put a stop payment). When they found out they weren't getting my check, the salesman, Erik, called my house and left a VERY disrespectful message stating how he did ME a favor by coming and doing and estimate on his day off and how I was clueless about how many square feet my living room is (DUH - that's why I wanted an estimate!) His message was so rude! I hadn't even decided against using them yet - I just wanted other estimates to make sure I was getting the best deal. Obviously, he felt threatened by that which makes me feel there are better deals out there. Anyway, he spoke to me in a way that I feel no one should ever speak to a potential customer when representing a company. I will make sure to tell anyone and everyone NOT to use these people just because the lack of respect. Do not cross them! They may leave you horrible messages that you wouldn't want your children to hear! I'm going elsewhere with my business. I'd even be happy to pay more for a company more respectful of their customers.
Pros: none! I highly recommend you DON'T use this company!
Cons: HORRIBLE customer service, lack of respect
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