What a waste of my time! Although my sister was treated nicely about a year ago, I wasted my entire day here. First of all, they need to either fix their email or check it more often. I emailed them requesting an appointment, waited two weeks and didn't get a response. So I decided to call and make an appointment and they gave me an appointment for a Saturday. I also gave them a list of the dresses I wanted to try on. I live in LA so the drive was very long and frustrating. I even decided to take my mom, aunt, sister, and mother-in-law with me. This was a big mistake too because it was a waste of their time as well. When I got there, they introduced me to a grouchy consultant who should've taken a day off if she was experiencing a bad day, at least that's what I do. I asked if she had all the dresses I wanted to try on and she responded by ""what dresses"". They had lost my list! So I just picked up a few dresses and went ahead to try them on. This consultant was terrible. She wouldn't even suggest a veil or shoes with the dress and didn't even take me out to the big runway area for me to be able to see myself walking down the isle. This was really not a big deal to me. But I do have to give all the credit to my mom and sister who did all the work. When my sister suggested bringing two more dresses to the fitting room, the consultant said she doesn't have any more time for us. WHAT? I drove an hour for this??? By now, we were all frustrated and ready to leave. And we did, we ran out! Til this day, I keep getting phone calls from them every Friday confirming my appointment for Saturday. I keep telling them my appointment has come and passed. Overall, this store needs major help with management and recruiting of staff. I ended up buying my dress from a local bridal shop that is smaller but much friendlier towards brides. You would think that if you're willing to pay top dollars for a dress, the least you expect is good service.
Pros: Big selection. Lots of designer dresses. Plenty of parking.
Cons: Service.
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