I was quoted it would take them approximately 3.5 hours to do the entire move. They informed us they would be there at 8:00am, didn't show until close to 10am. It took the driver over 2 hours (!!!) to attempt to back the truck into the loading dock. Meanwhile the one guy who was actually good was emptying the apartment down to the loading dock. But the dock guy couldn't load the truck since the driver was still backing it in. They only had 2 wardrobe boxes when I was promised 4 free. When they finally did get the truck loaded, it took them over 3 hours to make the 2.5 mile drive to my new apartment. I had called their dispatch office 3 times in this period, each time they told me the truck was around the corner. The new building was getting concerned since they had another move scheduled right after mine and my timeframe was already expired.
Pros: not much at all
Cons: everything
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