After wandering around Union Square with a couple of friends one evening, we were starving and ducked into Buona Sera, thinking it looked like a decent find. Boy, were we wrong! We should have seen the red flags immediately, since we walked into an empty restaurant at dinnertime and were seated in presumably the smallest table ever to be considered a 4-seater. When we casually requested a larger table near the window, we were told flat out, ""No."" And again I stress, there was one other table of people in the whole place, so why they couldn't accommodate us, I still don't understand. Then, after taking the waiter's advice and ordering the special, my friend was served a grossly undercooked meal (I think it was supposed to be chicken...?). She took one bite, nearly gagged and asked the waiter to take it back. Not wanting to make a big deal out of it, she was quiet and polite. When the bill came, we noticed the special was still on the check and asked the waiter to have it removed. He informed us that he could not do that, per his manager's instructions, and so we asked to see the manager. After attempting to convince us we were responsible for paying the bill because we ""chose"" not to eat the dish in question, we argued that it was disgustingly undercooked and un-edible. The manager could clearly not handle speaking calming and rationally with customers and refused to accommodate us in any way. As he grew more and more upset and flustered, he frustratingly said to the waiter, ""You deal with this!"" as he stormed away. We all sat there in complete shock. In the end, we just paid the bill, but as we were leaving, the horrible manger sarcastically taunted us with ""Hey! Have a GREAT evening!"" This was, by far, the WORST experience I have ever had at a restaurant. No person who is acquainted with any of the four of there that night will step foot in Buona Sera, that is for sure.
Pros: Can't think of anything positive about my visit
Cons: Horrible food, horrible manager
more