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Lacking in customer service - Review by citysearch c | New Sorrento Restaurant Llc

New Sorrento Restaurant Llc


Lacking in customer service 1/21/2007

The food is tasty and a good value, however the service is not good at all, and it took VERY long for our food to arrive. This is a ""family"" restaurant, and not an upscale restaurant, so the Hour and Twenty minutes it took for the food to arrive was unacceptable. I don't know why the waitress bothered asking what kind of wine we wanted when she clearly ran in the back and poured 2 glasses of the EXACT same house Red wine after we specified a Cabernet and a Merlot. Also the waitress was unapologetic about the wait time. The bottom line, if you don't mind waiting, the food is tasty and a good value. more
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