My husband and i have been frequent patrons of this Cheesecake Factory over the last few years, and I have to say it's gone seriously downhill. The wait wasn't bad, but then again we showed up at 10:30 on a Saturday night. When we got seated our waitress was very sweet and accomodating, and we requested mojitos as our drinks. Come to find out that they had run out of mint....strike one. We ordered our food, steak diane for my husband and chicken madeira for me, and when it came it was less than what we had come to expect from this restaurant. My husband's steak was undercooked, and my chicken was severely lacking in flavor....strike two. We ate it anyways as we had somewhere to be and had no time to send it back and wait another 30 minutes for more food. So before we left we used the restrooms....and yeah you guessed it!...strike three! As I was doing my business in the women's, I look down and there's a big r o a c h (did you know citysearch doesn't allow you to use that word in your review? haha) crawling towards my foot! Talk about freaking out....I screamed and smushed it, and then realized how close we were to the kitchen. EW. Being completely grossed out I told the waitress whose reply was ""oh yeah we're a big restaurant so that happens, we do use bombs though."" WTF?!?!?! My husband told her that the men's restroom smelled like Raid and she found that pretty funny....we didn't however. Apparently according to her the manager was on break and not available right then, and hasn't been available every time I've called back...he must also be SO busy that he can't return calls. Go figure. We won't be back here...that was just too much for me and I get nauseaus when I think about it. I could have forgiven the crappy drinks and food once, but b u g s (you can't use this one either?) crawling towards me? No way. Stay away from here, you might get more than you bargained for in your food one night.
Pros: none this time
Cons: r o a c h e s in the bathroom, ran out of items on the menu
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