I have been to over 100 concerts at small venues to large venues. Austin Music Hall shouldnt even be called a music hall. This lame excuse of a concert hall was just pityful. The place had terriable acoustics to hear any sort of music and the place was way over crowded. Granted it was New Years but there was way to many people and not near enough staff to help. They had about 8 to 10 bartenders to handle 3000 people. Rediculous!!! It took anywhere from 1hr to 1 1/2hr to get a drink. There was even an extra bar that was not even open!! There was no beer tubs and no other way to get a drink. All this was before Reckless Kelly, the 2nd band of the night came on!! You could only imagine what it would have been like when REK came on. The place was not prepared for that size of venue or amount of people on New Years. The management obviously have never had any premium bands play here or they just dont know how to put on a good show and make everything ""customer friendly."" My friends and I drove 5hrs for this show and paid $40 for a ticket and left after 2hrs. We did not get to see a show and did not get what we paid for(a good time and good music). All we got was a long drink line, overcrowded space, and very bad sound. This is a disgrace to Robert Earl Keen himself and everything that Texas Country Music stands promotes. He had no clue that something this bad could have happened but I am sure that he will never play this venue again. Who could blame him, with this type of service and planning I will be amazed if Austin Music Hall will ever have anyone want to play here again.
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