First time I took my large breed dog there it was terrific. Second time, it took almost all day as there was a geriatric dog that needed more attention. Understandable, but I would have preferred rescheduling rather than make me and my dog wait all day. Third time, however, he was done with a ful spa treatment in an hour! Absolutely unheard of! When I picked him up he has all kinds of razor burns and small cuts on his inner legs, abdomin and private areas. After finally reaching Wendy, she apologized for a staff member and offered a slight discount next time. But there will be no next time!
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