The folks at Aalto Lounge don?t realize that they are in the hospitality business. My two friends and I stopped by last Saturday night with intentions of sipping on some nice wine, nibbling on some food and catching up. Everything was going according to plan, except for the noise factor. We literally had to yell at each other just to hear one another. I went up to the DJ and asked politely if he would turn down the music ? just a tad. He was very gracious (at the time) and honored my request. But as soon as the song ended, it was back up again ? almost louder. A few more songs later, my friend went up and requested for the music to be turned down again; and once again the DJ honored her request. But you guest it?next song it was blaring again. We honestly felt that a 2-year old could behave more grown up. We told our servers of our situation, and well...not much sympathy on their part. Come on guys, it?s a restaurant ? not a night club. I know that profit margins in a restaurant are slim. Making sure your DJ is happy over your customers? Huh? Again ? you are in the hospitality business. Take care of you customers.
I worked for a Master Sommelier (not Certified or Advanced but MASTER) as his executive associate for over two years. I oversaw his high-end restaurant, his top-notched wine shop and his way-cool wine bar. What happened Saturday night was a text book example of how not to treat your paying customers.
[And before anyone starts rolling their eyes and saying, ?if it?s too loud, you?re too old? just remember that 30-somethings make a heck of a lot more money than the 20-something generation.]
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