I was researching this site and decided to relay to you an experience I had with the service department at Bell Ford when I attended college in Phoenix about 10 years ago. I repeat..... 10 years ago! Do you think that I'm still a little upset ??!!! I was involved in an accident, and thankfully the other driver had insurance, since he was deemed to be at fault. The front end of my Thunderbird was damaged. Having no relatives in the area, I had to have my car serviced at the nearest place (Bell Ford) and rely on an expensive taxi service to commute to school. When the car was finally ""repaired"" on my third trip there, I noticed that the driver door would not close (the door hinge was damaged in the wreck). I reported this to the service manager, who basically relied on an intimidation factor. He would not repair the defect. Although this snake was in the wrong, I had little choice but to take the car as is. Both he and I realized that I didn't have the money to continue the taxi rides. I had to deal with this for a couple of years until I had money for the repair. How would you like to have to close your car door for two years by rolling down the window and pushing the door up while it closed? Don't let this dealership take you for a ride! This treatment was an outrage. It was despicable. Low!! How do these people sleep at night??!!??? They make the rest of their cohorts in this business look like saints, if you can believe that! I wouldn't give this dealership a single dime of my money if my life depended upon it. Beware!!!!!!!!!!!!!!!!!!!
Pros: can't think of a single one
Cons: shady service department
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