I bought one of their refurbished computers from a person named Donna. She assured me it was in working condition and I could get my money back if not. Sign posted said no refunds but she said she's the manager and it's okay. Plus, she'd send one of the techs out to set up my wireless. Well, I get home and the computer does not work and a strange clacking sound inside. I take it back the next day but Donna was out sick so this tech was the only one in the store. He tells me about the no refund policy when I ask for my money back. I told him the manager said I could. He calls somewhere then says the manager did not remember saying that to me. I asked when would Donna be in and he said she wasn't the manager then gave me the manager's card (which was only a slip of paper to show lack of professionalism). But the manager's name is not Donna but Lydia. I told the tech about the part about coming out to my house for free that Donna promised me as well. And he was completely surprised by that. He did take a quick look at my machine because he thought it might be something ""minor"". It turned out to be a bad hard drive making the noise and he seemed rather mad about that but in a way where it seems he has to deal with them selling bad machines before. I took the machine because I wanted to confront Donna again. The next day I went back and Donna was out again and the tech said he wasn't sure if she'd be in that day or not. How can this girl be employed and people not know if she'll be in or not? However, Lydia was there and helping another customer. I waited until she finished to talk to her. She not only apologized for what Donna told me but let me take a machine one step up from what I had to make me happy I guess. Too late though. I will never go back to this company ever again!
Pros: Lydia and the tech, who if they leave then the store probably won't be there much longer
Cons: Donna and her giving misinformation for a sale, store looks rather like a shack on the outside, Christmas lights still up outside in late July was odd
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